Privacy Policy

Effective Date: January 16, 2025

Address: 8818 S Poplar Lake Dr, Germantown, Tennessee, United States
Phone: (901) 751-2521
Email: contact@luxsnowsports.com
Website: luxsnowsports.com

1. Introduction and Commitment to Privacy

At LuxSnowSports (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (luxsnowsports.com) or use our services (collectively, the “Services”). By accessing our website or using our Services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website or Services. We encourage you to review this Privacy Policy periodically for any updates.

2. Information We Collect

We collect various types of information to provide you with our Services effectively and to improve your overall experience. The categories of information we may collect include:

  • Personal Information: This refers to information that can be used to identify you as an individual. Examples of personal information we may collect include:

    • Contact Information: Your name, email address, phone number, and shipping address.

    • Account Information: Your username, password, and other account details.

    • Payment Information: Credit card details, billing address, and other payment-related information. Please note that we use secure third-party payment processors and do not directly store your payment card information on our servers.

    • Order Information: Details about the products you have purchased, including order history and purchase dates.

    • Communication Information: Any communication you have with us, such as emails, chat transcripts, or phone call records.

    • Demographic Information: Data about your preferences, interests, or age (if volunteered by you) to enhance our product offerings and your experience.

  • Non-Personal Information: This is information that does not directly identify you but may be collected automatically when you interact with our website and Services. This type of information may include:

    • Device Information: Information about your computer, mobile phone, tablet, or other device used to access our website, such as the device type, operating system, unique device identifiers, and browser type.

    • Usage Data: Data about how you use our website, including the pages you visit, the time spent on each page, links clicked, and other browsing behaviors.

    • Log Data: Server logs may automatically record your IP address, date and time of access, referral pages, and other similar information.

    • Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and other similar technologies to collect information about your browsing activity and to personalize your experience. Cookies are small files placed on your device that help us improve our website’s functionality and your user experience. You can control your cookie preferences through your browser settings, but disabling cookies may limit certain features of our website.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and Improving Services: To fulfill orders, process payments, manage your account, provide customer support, and improve our website and services.

  • Personalization: To personalize your experience on our website, such as recommending products or content that may interest you.

  • Communication: To communicate with you regarding your orders, provide updates about our products or services, respond to your inquiries, or send promotional emails (with your explicit consent).

  • Analytics: To analyze how users interact with our website and to gather valuable insights that help us improve website functionality, user experience, and marketing strategies.

  • Legal Compliance: To comply with legal obligations and to protect our rights and the rights of others, including preventing fraud and ensuring the security of our website.

  • Marketing and Advertising: Subject to your consent, we may use your information to send promotional content, exclusive offers, or other marketing communications that we believe may be of interest to you. You can opt-out of these communications at any time.

  • Internal Operations: To enhance our website, improve efficiency, conduct research, and develop new products and services.

  • Other Legitimate Purposes: For other purposes that are necessary and aligned with our business operations.

4. How We Share Your Information

We may share your information with certain third parties under the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, hosting providers, marketing agencies, and analytics tools. These third-party service providers are contractually obligated to protect your data and only use it for the purposes we specify.

  • Legal and Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, court orders, or subpoenas, or to protect the rights, property, or safety of LuxSnowSports, our users, or others.

  • Business Transfers: If LuxSnowSports is involved in a merger, acquisition, sale of assets, or other business transfer, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a change occurs.

  • Aggregated or Anonymized Data: We may share aggregated or anonymized data with third parties for various purposes, such as market research, trends analysis, or marketing insights. This data does not contain any personal information that identifies you individually.

  • With Your Consent: We will only share your information with other third parties if we have your explicit consent to do so.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, or disclosure. Our security measures include:

  • Encryption: We use industry-standard encryption technologies to protect sensitive data during transmission.

  • Secure Storage: We store your information on secure servers with limited access controls.

  • Access Controls: Access to your information is limited to authorized personnel who need it to perform their duties.

  • Regular Monitoring: We regularly monitor our systems for any potential security breaches.

  • Data Minimization: We only retain your data as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

  • Third-Party Security: We vet our third-party service providers to ensure that they maintain high standards of data security.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. As such, we cannot guarantee absolute security. You agree that you are providing your personal information at your own risk.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of your information when it is no longer needed.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Review: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to request corrections to inaccurate or incomplete information.

  • Deletion: Under certain conditions, you have the right to request the deletion of your personal information.

  • Objection: You have the right to object to our processing of your personal information for certain purposes.

  • Withdraw Consent: You can withdraw your consent to our processing of your personal data at any time.

  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications at any time by following the opt-out instructions included in such communications, or by contacting us directly.

  • Restriction: You have the right to request restriction of our processing of your personal data under certain conditions.

  • Portability: You may have the right to request that your data is moved to another provider.

To exercise these rights, please contact us using the contact information provided below. We will process your request within a reasonable timeframe, and we may ask you to verify your identity before fulfilling your request.

8. Children’s Privacy

Our website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately and we will take steps to remove such information from our systems.

9. International Data Transfers

As a company with operations based in the United States, we may transfer your data to other countries. We will take appropriate safeguards to ensure that your data is protected when transferred internationally, in compliance with data protection laws.

10. California Privacy Rights

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), which may include the right to know about the information collected about you, and the right to opt out of the sale of your data. We are committed to honoring your rights under the CCPA and other applicable laws.

11. Third-Party Links

Our website may contain links to other websites. This Privacy Policy applies only to our website, luxsnowsports.com. We are not responsible for the privacy practices of other websites, and we encourage you to review the privacy policies of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the new effective date. We encourage you to review this policy regularly for any changes. By continuing to use our website and services after any changes, you acknowledge your acceptance of those changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

LuxSnowSports
8818 S Poplar Lake Dr
Germantown, Tennessee, United States
Phone: (901) 751-2521
Email: contact@luxsnowsports.com
Website: luxsnowsports.com