Sales Policy

Effective Date: January 16, 2025

Address: 8818 S Poplar Lake Dr, Germantown, Tennessee, United States
Phone: (901) 751-2521
Email: contact@luxsnowsports.com
Website: luxsnowsports.com

1. Our Commitment to Customer Satisfaction

At LuxSnowSports, we are committed to providing you with high-quality products and a pleasant shopping experience. This Sales Policy outlines our policies on ordering, payment, shipping, returns, refunds, and warranty to ensure a smooth transaction. We encourage you to read this carefully before making a purchase on our website.

2. Ordering Products

  • Online Ordering: Our primary method for ordering products is through our website: luxsnowsports.com. Browse through our product categories, select the items you wish to purchase, and add them to your cart. Follow the on-screen instructions to proceed with your order.

  • Order Confirmation: After placing an order, you will receive an automated email confirming your order details. Please review this email carefully. This email is not acceptance of your offer to purchase but confirmation that we have received your order.

  • Order Processing: We aim to process all orders within 1-2 business days. Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with tracking information.

3. Payment

  • Accepted Methods: We accept payments through various secure payment gateways which include but are not limited to major credit cards, debit cards, and PayPal. The exact payment methods available will be displayed during the checkout process.

  • Payment Security: All payment transactions are processed through secure third-party payment gateways. LuxSnowSports does not store your payment card details. All transaction data is encrypted for your safety.

  • Pricing: All prices listed on our website are in US dollars and are subject to change without notice. Prices displayed do not include shipping fees, which will be calculated and displayed during the checkout process.

  • Sales Tax: Applicable sales tax will be calculated at checkout based on your shipping address and current tax laws.

  • Order Adjustments: Please contact us immediately if you need to make adjustments to your order, such as changing a shipping address or a quantity. We will do our best to accommodate you before the order ships. Note that if an adjustment results in a difference of price you will be either refunded or asked for additional payment.

4. Shipping and Delivery

  • Shipping Options: We offer several shipping options, which are displayed during the checkout process. Shipping costs and delivery times will vary depending on the chosen option and your shipping address.

  • Estimated Delivery Times: Estimated delivery times are provided by our shipping carriers and are not guaranteed. Please allow for potential delays due to unforeseen circumstances or shipping issues.

  • Tracking Information: Once your order has shipped, you will receive an email with a tracking number, allowing you to monitor the progress of your shipment.

  • International Shipping: We may offer international shipping to select locations. International customers are responsible for any additional customs duties, taxes, or fees imposed by their respective countries.

  • Risk of Loss: The risk of loss or damage to the products passes to you once the shipment is delivered to the shipping carrier. Please inspect your package for any signs of damage upon arrival and notify us immediately if there are issues.

5. Returns and Refunds

  • Returns: We accept returns of new and unused products within 30 days of the date of purchase. The products must be returned in their original condition, including all packaging, accessories, and manuals. Items returned with missing parts or damage due to improper use are not eligible for refund.

  • Initiating a Return: To initiate a return, please contact our customer support at contact@luxsnowsports.com or by phone at (901) 751-2521 to request a return authorization. Please note that returns made without authorization may not be processed.

  • Return Shipping: You are responsible for the shipping costs to return products. We recommend using a trackable and insured shipping method as we cannot be responsible for lost or damaged returns.

  • Refunds: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued using the original payment method.

  • Non-Refundable Items: Certain items may not be eligible for return or refund, including items that are opened, damaged or not in their original condition.

  • Exchanges: We currently do not offer direct exchanges. If you need a different item, you can follow our return policy process and repurchase the new item.

6. Warranty

  • Product Warranty: All our products come with a limited manufacturer’s warranty. The length and details of the warranty may vary from product to product. Please consult the product manual or specifications for further details.

  • Warranty Claims: In the event of a warranty claim, please contact us as soon as possible via email at contact@luxsnowsports.com or by phone at (901) 751-2521. We may require you to provide pictures or videos of the issue as well as your order information.

  • Exclusions: Our warranty does not cover damage caused by misuse, accident, improper installation, or normal wear and tear.

7. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding our products or sales policies. Please contact us via email at contact@luxsnowsports.com or by phone at (901) 751-2521 during our business hours.

8. Policy Updates

We may update this Sales Policy from time to time. All updates will be posted on this page and will be effective upon posting. We encourage you to review this policy regularly for any changes.

9. Legal Disclaimer

While we strive to provide accurate information, our website and its content are provided on an “as is” basis without any express or implied warranties. LuxSnowSports shall not be liable for any damages, including indirect, incidental, or consequential damages, that may result from the use of this site.

10. Acceptance of Sales Policy

By placing an order on our website, you agree to adhere to all points outlined in our sales policy.

Contact Information

LuxSnowSports
8818 S Poplar Lake Dr
Germantown, Tennessee, United States
Phone: (901) 751-2521
Email: contact@luxsnowsports.com
Website: luxsnowsports.com